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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. To activate, which three options require an Avaya authorization password? (Choose three)

A) the number of agents that the CMS can report on
B) features assigned to each user
C) the number of users that can be administered in the CMS
D) the number of ACDs that the CMS system can monitor
E) simultaneous CMS Supervisor logins

2. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The arrow an the CMS menu is up
B) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
C) The /cms/install/logdir/admin. log shows a link is operational.
D) From the CMS menu. Maintenance Connection Status shows a link operational.
E) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted

3. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) List trace variables
B) display variables
C) list usage variable
D) Monitor variables

4. Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A) Avaya Business Advocate
B) Percent in Service Level
C) EWT- Expected Wait Time
D) ASA-Average Speed of Answer

5. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) BCMS receives data internally and stores data in a volatile switch memory.
B) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
C) BCMS is interval based and CMS is call based.
D) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.

Solutions: