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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

1. In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)

A) Ask members to tag an admin every time someone asks a repetitive question
B) Create a frequently asked questions learning unit
C) Direct members to report repetitive questions using the Report to Admin tool
D) Pin a post as an announcement in the group
E) Add useful posts to a topic tag dedicated to frequently asked questions

2. A parenting support group of deeply connected people has started growing quickly. The leadership team receives several reports that the group is now too big and discussions frequently stray from the intended topic. To continue to develop the tight bonds the community previously cultivated and to address the concerns of long-standing members, the community manager needs to create new groups that focus on specific topics.
In which two ways can the community manager establish these topically focused groups? (Choose 2)

A) Create a poll to ask members what interests them and what they want these new groups to focus on
B) Launch a few groups, announce them in the current one and begin to create content for those new groups
C) Join similar groups to see what they are discussing and create groups related to those topic
D) Analyze the most popular posts for the last six months and create groups based on those post topics

3. A well-established community of over 50,000 reports a universally high satisfaction rate from members via surveys and polls. However, a contingent of 2,000 members plan to form their own community organization due to ideological disagreements within the incumbent community. The new community has a similar mission but different branding. The members of the new community want to continue to participate in the existing community but put more effort into the new organization.
How should the incumbent community manager proceed?

A) Create a post that discourages members from joining the new community
B) Continue to focus on the original community
C) Remove the members who are joining the new community
D) Link to the new community and encourage people to join it

4. A community manager runs a Facebook Page for a global banking organization. This is an established group with clear guiding principles and internal escalation protocols. A community member comments on a recent post to threaten the organization unless the member receives a resolution to a recent problem.
Which step should the community manager take?

A) Call the local authorities immediately to report the threat
B) Open a conversation with the community member and discuss their concerns
C) Delete the comments and ban the community member from the Page
D) Raise the issue to the most relevant point of contact internally

5. An established Facebook group has more than 1 million members. The community managers decide to register it as a nonprofit organization. To organize more events, they will leverage the community to help with charity events. They receive positive organizational support from their community, but the group needs a more sustainable revenue model.
Which two tactics should the community managers use to set up a sustainable funding model for their nonprofit organization? (Choose 2)

A) Create a Facebook Page and organize events using the paid events functionality
B) Create a Facebook Page and use the fundraising tool to share the fundraisers with the community
C) Claim a membership fee for current members of the Facebook group
D) Prepare materials for influencers that highlight recent community impact

Solutions: