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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation & Migration Planning | 5% | - Post-deployment validation and support - Migration approaches and risk mitigation - Deployment strategies and rollout planning |
| Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Voicemail and unified messaging design - Mobility and remote worker solutions - Integration with third-party systems |
| Solution Sizing and Bill of Materials | 15% | - Hardware and software component selection - Licensing requirements and calculation - System sizing and capacity planning - Complete bill of materials preparation |
| Avaya Midsize Solution Portfolio | 20% | - Scalability and resiliency options - Licensing models and options - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud |
| Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Customer engagement design principles - Contact Center Select architecture |
| Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Analyze user and site communication needs - Determine collaboration and mobility requirements |
| Networking and Infrastructure Design | 20% | - Security, survivability, and redundancy - VoIP and unified communications network design - LAN/WAN design and considerations - QoS planning and bandwidth requirements |
Avaya Midsize Solution Design Sample Questions:
A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network with WIFI. They ask you which type of network is better.
Which benefit would you tell them?
- A. WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.
- B. DECT Is voice only and the chance of hacking Is minimal,
- C. DECT supports longer distances than Wi-Fi.
- D. WiFi provides voice and data access for users.
Refer to the Scenario: H&H Ticket.
H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)
- A. Modify their personal directory.
- B. Create personal short codes.
- C. Button programming
- D. Correct their personal entry in the system directory.
With Avaya Equinox Meetings Online, what is the maximum number of live broadcast viewers for a Pro VMR version?
- A. 50 viewers
- B. 100 viewers
- C. 25 viewers
- D. 500 viewers
Refer to the Scenario: IT-FAC.
You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?
- A. Scopia Mobile using iOS or Android smartphones
- B. one-X Mobile Preferred using Windows smartphones
- C. one-X Mobile Preferred using iOS or Android smartphones
- D. Avaya Communicator using iOS or Android smartphones
In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
- A. The Communication Control Toolkit database
- B. The Contact Center Multimedia database
- C. The Contact Center Manager Administration database
- D. The Contact Center Manager Server database
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