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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The model numbers of the existing contact center equipment
B) The design diagram for discussion with customer
C) The salaries of the executives In the meeting
D) The Avaya solutions and services Avaya could offer

2. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya Agent Desktop
B) Avaya IX ™M Workspaces
C) Avaya IX ™ Workplace
D) Avaya Callback Assist

3. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Email and Web Communication
B) Avaya Presence Service
C) Microsoft Lync Integration
D) AACC High Availability

4. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) One-X Agent
B) Voice and Multimedia Contact Server with Avaya Media Server
C) Multimedia Contact Server only
D) Voice Contact Server only
E) Voice and Multimedia Contact Server without Avaya Media Server

5. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) VMware High-End Server
B) VMware Mid-Range Server
C) Physical Mid-Range Server
D) Physical Entry-Level Server

Solutions: