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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design Requirements & Considerations | 25% | - Business and functional requirements analysis - High availability and redundancy design - Network and security design |
| Integration & Interoperability | 15% | - Integration with Communication Manager - APIs and scripting interfaces - Third-party application integration |
| Implementation & Validation | 15% | - Deployment planning and best practices - Performance optimization and monitoring - Troubleshooting and support design |
| Core Solution Components | 25% | - Contact Center Manager Server and Console - Multichannel and self-service capabilities - Avaya Aura Media Server and Session Manager integration |
| Solution Overview & Architecture | 20% | - System architecture and deployment models - Scalability and capacity planning - Avaya Aura Contact Center components |
Avaya Aura® Contact Center Solution Design Sample Questions:
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
- A. The model numbers of the existing contact center equipment
- B. The design diagram for discussion with customer
- C. The salaries of the executives In the meeting
- D. The Avaya solutions and services Avaya could offer
Correct Answer: A 🗳️
A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
- A. Avaya Agent Desktop
- B. Avaya IX ™M Workspaces
- C. Avaya IX ™ Workplace
- D. Avaya Callback Assist
Correct Answer: B 🗳️
A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?
- A. Email and Web Communication
- B. Avaya Presence Service
- C. Microsoft Lync Integration
- D. AACC High Availability
Correct Answer: B 🗳️
A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)
- A. One-X Agent
- B. Voice and Multimedia Contact Server with Avaya Media Server
- C. Multimedia Contact Server only
- D. Voice Contact Server only
- E. Voice and Multimedia Contact Server without Avaya Media Server
Correct Answer: B,D,E 🗳️
Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?
- A. VMware High-End Server
- B. VMware Mid-Range Server
- C. Physical Mid-Range Server
- D. Physical Entry-Level Server
Correct Answer: C 🗳️
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