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Avaya Workforce Engagement Support Certified Sample Questions:

1. During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

A) Enterprise Settings
B) Site servers
C) Security settings
D) Servers role

2. The technician has just restarted the WFO_ProductionDomain_ProductionServer Service on the application server and is now having problems logging into the web portal. What should be checked first?

A) That the beasvcX64.exe process didn 't reach the memory required
B) That there is no connection via WIFI.
C) That the security settings on Internet Explorer 11 allows Access to multiple servers.
D) That the wlsvcX64.exe process didn 't reach the memory required.

3. You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

A) It showed CTI statistics.
B) It received CTI events.
C) It showed CTI metadata association.
D) It recorded management information.

4. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Dialer
B) Quality
C) CMS
D) Phone

5. Which three statements about the Avaya Workforce Engagement server definition are true? (Choose three)

A) The server can be hosted on several diferent hardware types
B) Two or more physical servers can have the same installed platform
C) The same hardware can be used for multiple severs
D) The server is located in the desktop zone
E) SQL Server must be installed on this server

Solutions: