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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers

A) Input Block
B) Formula
C) Multi-select
D) Step
E) Edit Block

2. A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?

A) HTTP Action, Radio Input, Date Input, DataRaptor Post Action
B) Date Input, Radio Input, HTTP Action, DataRaptor Post Action
C) Radio Input, Date Input, HTTP Action, DataRaptor Post Action
D) HTTP Action, DataRaptor Post Action, Date Input, Radio Input

3. A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers

A) Actions
B) Newport Design System
C) Menu elements
D) Data tables
E) Custom Styles

4. What is the purpose of a DataRaptor Load?

A) Write data to Salesforce objects
B) Load data to an Interface object
C) Post data to Salesforce APIs
D) Send data to a PDF template

5. When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers

A) Provide user help text
B) Prefill data for users when possible
C) Divide complex processes into sections
D) Provide keystroke commands for data entry
E) Replicate existing processes as-is

Solutions: