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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Service Level Agreements - Key Terminology |
| Topic 2: ITIL Service Lifecycle | 20% | - Service Transition - Service Operation - Service Design - Continual Service Improvement - Service Strategy |
| Topic 3: Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Topic 4: Selected ITIL Processes | 25% | - Service Level Management - Release and Deployment Management - Problem Management - Change Management - Service Asset and Configuration Management - Incident Management |
| Topic 5: Key Principles and Models | 15% | - Process Model - Service Portfolio - Governance Model - Deming Cycle |
| Topic 6: Functions and Roles | 10% | - Application Management - Key Roles - Technical Management - IT Operations Management - Service Desk |
| Topic 7: Service Management as a Practice | 15% | - Governance and Best Practice - Stakeholders and Value Creation - Concept of Service and Service Management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Welche der folgenden Aufgaben hat das Lieferantenmanagement zu verhandeln und zu vereinbaren?
A) Service Level Agreements (SLAs)
B) Verträge mit Dritten
C) Das Serviceportfolio
D) Operational Level Agreements (OLAs)
2. Welcher Prozess ist dafür verantwortlich, wiederkehrende Ereignisse zu eliminieren und die Auswirkungen von Ereignissen zu minimieren, die nicht verhindert werden können?
A) Problem Management
B) Service Level Management
C) Änderungsmanagement
D) Ereignisverwaltung
3. Welches der folgenden Ziele dient NICHT der kontinuierlichen Verbesserung des Service?
A) Überprüfen und analysieren Sie die Ergebnisse des Service Level Achievement
B) Führen Sie Aktivitäten durch, um den Geschäftsbenutzern Services auf vereinbarten Ebenen bereitzustellen und zu verwalten
C) Verbessern Sie die Kosteneffizienz von IT-Services, ohne die Kundenzufriedenheit zu beeinträchtigen
D) Identifizieren Sie Aktivitäten zur Verbesserung der Effizienz von Service-Management-Prozessen
4. Welche der folgenden Optionen ist eine Hierarchie, die im Wissensmanagement verwendet wird?
A) Weisheit - Information - Daten - Wissen
B) Information - Daten - Wissen - Weisheit
C) Daten - Informationen - Wissen - Weisheit
D) Wissen - Weisheit - Information - Daten
5. Was ist die Definition eines Alarms?
A) Eine Warnung, dass ein Schwellenwert erreicht wurde oder sich etwas geändert hat
B) Eine Fehlermeldung an den Benutzer einer Anwendung
C) Eine Art von Vorfall
D) Ein Auditbericht, der Bereiche angibt, in denen die IT nicht den vereinbarten Verfahren entspricht
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
