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Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases.
What should the business analyst recommend to meet the requirements'

A) Standard object for activity capture, screen Flow user interface
B) Standard object for activity capture, custom Lightning Web Component user interface
C) Custom object for activity capture, custom Lightning web component user interface

2. Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the product right?" Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?

A) User stories
B) Process maps
C) Acceptance criteria

3. A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
What are the top three benefits of creating a process map?

A) Engages stakeholders, identifies improvements, and starts the change process
B) Builds accountability, increases revenue, and decreases overall time spent on requirements
C) Identifies improvements, decreases project costs, and starts the change process

4. Cloud Kicks (CK) is planning a project to optimize its lead to cash process. CK needs someone to analyze data and draw business insights, understand business processes, and guide the business to the best implementation for the project.
Which role does CK need?

A) Salesforce Administrator
B) Business Analyst
C) Solution Architect

5. The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?

A) Sprint retrospective
B) Definition of done
C) Iterative development

Solutions: