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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

A) Extend the value list on the status picklist for cases
B) Extend the entries of record types on inventory item object.
C) Extend the value list on the product family picklist for product object.
D) Extend the entries of record types on account object.
E) Extend the value list on the service type picklist for service points

2. The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.
Which two features of Contract Lifecycle Management and OmniStudio can be used?

A) An Integration Procedure with an HTTP action is needed to integrate with DocuSign. which can be called from an Omniscript
B) An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature.
C) The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSign
D) An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature

3. Which Energy and Utilities Cloud component includes asset-based ordering, multi-site orders, bundle pricing, usage pricing, attribute pricing, and contextual price adjustment rules?

A) Digital Commerce
B) Order Management
C) Industries CPQ
D) Contract Lifecycle Management

4. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
B) The billing system can query Salesforce every night to retrieve changes made to contacts.
C) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
D) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.

5. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A) Configure the Energy and Utilities Contact Center Console available m the process horary
B) Assign the relevant lightning pages to the energy company's service agent user profile
C) Configure a custom Salesforce Service Cloud console.
D) Configure custom OmniScripts and FlexCards to cover the requirements.

Solutions: